Orders & Cancellation Policy


All orders placed on www.xell.in will be delivered for free through express shipping.

  • Prepaid orders placed before 12:00 PM will be processed and shipped on the same day
  • Orders placed after 12:00 PM will be processed on the next working day

Once shipped, a notification mail along with a shipment tracking number will be sent to your registered email id.

Delivery time:

  • Standard delivery time is 2-4 business days depending on the pincode of shipping address.
  • Incase of remote locations, delivery time may be extended up to 7 business days.

In case of any questions about the expected delivery time for your address, please call us at +91 78931 00005 or email us at support@xell.in.

Cancellation Policy

To be cancel your order, please e-mail us at support@xell.in or call us on +91 78931 00005 or you can directly cancel the order by logging in to your account in www.xell.in. You can only cancel the order before the order has been dispatched. Cancellation requests received after the order has been dispatched will be dealt on a case by case basis.


All products purchased on www.xell.in can be returned within 7 days of the delivery date. To be eligible for a return, your item must be unused. It should be in the original packaging accompanied with the receipt or proof of purchase.

Please email your request along with the order number to support@xell.in and ship the product to: Plot No 141-B, Road No 17, Prashasan Nagar, Jubilee Hills, Hyderabad 500033.

After receiving the product our testing team will verify, approve and process the refund.

Refund method

  • After receiving the product, we will inspect it and notify you.
  • We will also communicate the status of your refund after the inspection.
  • After approval, we will initiate a refund to your credit card (or original method of payment).
  • If the payment method at the time of purchase is credit card / debit card / wallet or net banking the total order amount you paid is returned to the same mode of payment.
  • If the payment method is cash on delivery (COD), then the total order amount you paid will be credited to your www.xell.in account (as store credit). You can use this amount to make any future product purchases on www.xell.in
  • We will refund the amount within 7 working days to the original method of payment
    (except COD).
  • If partial product or product with tampered packaging is returned, then the refund will not be processed. All accessories and items that you received along with the product should be returned together.